Frequently Asked Questions
Find all our frequently asked questions here. If you can’t find what you’re looking for, please reach out to us on email@example.com and we will get back to you as soon as possible.
Brand values & guidance
Where can I consult your value statement?
Do you have more info on the advantages of journaling and journaling tips and prompts?
Do you have more information on the effect of daily work planning on productivity?
Do you have more information on the difference between handwriting and typing?
Do you have more information on how to improve my learning through writing?
What does nez living stand for?
‘naz’ (noun) means “the assurance or pride in knowing that the other’s love is unconditional and unshakable” this comes from the Urdu language. We then changed the ‘a’ into an ‘e’ to match part of the first name of our founder Vanessa – giving us ‘nez’.
‘living’ added to the name came from our desire to inspire and motivate an intentional lifestyle with our values and practices.
Do you have a newsletter?
Do you also have nez living stores?
We have intentionally decided against physical store and thus only accommodate online sales. This is in order to cut excess costs and be able to offer you the best and most fair price.
How can I contact Nez Living?
What can I do if I want to file a complaint?
Where can I make press enquiries about nez living?
How can I get in contact with you for partnerships / influencer work?
How can I contact you if I want to sell nez living products as a wholesaler?
Orders & Accounts
Why did I not get a confirmation email?
Mail inboxes can be tricky sometimes, please check your spam filter and see if our confirmation email ended up there. If you haven’t received anything there either, please reach out to us on firstname.lastname@example.org.
Do you offer a discount for bulk orders?
Can I place an order over the phone?
Does nez living have gift cards?
How do I change or cancel my order?
When an order has been received for processing, we unfortunately don’t have the option of changing the order.
Why should I sign-up for an account?
When signing up for a nez living account you get the benefits of faster check-out options, the possibility for signing up for our newsletter with inspiring quotes, our book and podcast recommendations, get links to interesting videos and online articles, links to new blog posts, BTS content, and receive information about new products, colors, and sizes. What are you waiting for? Sign up here!
How can I create an account?
Yay! We can’t wait to welcome you into the nez living universe. Go to https://nezliving.com/ and click on the little account icon in the top menu. Then click on the tab “Register” and fill in your details. You can also easily create an account during check-out.
How can I change my data within my account?
Where can I find my orders?
What can I do if I forgot the email address to my account?
Don’t worry! We’re here for you. Get in contact with us via email@example.com and state your name, address details, and if possible information on your past orders, we will try and check your details in order to locate your account and provide you with the necessary information.
Payment & Policies
Which payment methods are accepted?
We offer you multiple payment methods in our webshop:
- Credit and Debit Cards
- Buy now, pay later via Klarna
- Wallets, incl.:
- Apple Pay
- Click to Pay
- Google Pay
- Microsoft Pay
- Local payment methods, incl.:
Your card will be charged at the time you place the order. Our payment service providers handle all payment information securely. No payment information, such as credit card details, are ever transmitted to us at nez living.
Do you offer payment plans/financing options?
No, we do not offer any payment plans or other financing options.
Why was my payment declined?
Your card can be declined for many reasons, the most common are:
- The address does not match the address on the bank records.
- The postcode does not match the bank records.
- The card number has been typed in incorrectly.
- The card security number or CVS number has been typed in incorrectly.
- The card is not enrolled into 3D Secure.
- The card type that you are using is not accepted by us.
Please ensure that you type your address into the payment system exactly as it is recorded on your bank or credit card statement, paying particular attention to your house / flat number and postcode.
Unfortunately we have no control over the authorisation process. If the card continues to be declined, please contact your bank who should be able to provide the exact reasons for this.
Your card is not charged when it is declined, though it may appear so. When a card is declined, the funds intended for the order are temporarily reserved by your bank. Since the order was never processed, the money will not be taken from your account. The reserved funds will automatically be released after a certain amount of time, usually within just a few days, depending on your bank.
Are your prices all incl. VAT?
They sure are!
Are all prices incl. custom duties & taxes?
No, the prices are incl. VAT but excl. custom duties & taxes. In case your government charges any custom duties & taxes, those are an additional cost for you as the customer.
Do you have terms & conditions?
Do you have a return policy?
Products & Sustainability
What is the difference between bio-based and biodegradable?
How do you come up with your names for the products?
The names for our products are based on inspirational female environmental activists. The world needs more of these young women taking charge – maybe you’re the next one?
How can I find out about new products and promotions?
Are your products biodegradable?
Our products in itself are not biodegradable. This means that microbes in the environment cannot break down all materials from our products and use them as a food source. Certain parts of our products contain a small amount of plastic / polyester, even if it is recycled, plastic / polyester is not biodegradable. Read more about it here.
Are your products 100% bio-based?
No, they are not 100% bio-based. The American Society for Testing and Materials (ASTM) defines a biobased material as “a material is an organic material in which carbon is derived from a renewable resource via biological processes. Biobased materials include all plant and animal mass derived from CO2 recently fixed via photosynthesis, per definition of a renewable resource.” Certain parts of our products contain fossil materials which are not renewable, therefore can our products not be 100% bio-based – but hopefully one day! Read more about this here.
What is so special or sustainable about your embossing?
Nothing is particularly special about our embossing, it is a conscious choice to use foil stamping even though we know that a plastic foil is used to transfer the pigment and that in general a small percentage of fossil materials is used. However given the current status of development in the industry, we feel that this methodology with all its flaws is still providing the best balance between having a very low CO2 emission and providing the quality we require here at nez living.
How are your products produced?
Only by trusted partners in Europe:
- Bookbinding and printing in Germany;
- Elastics and organic cotton is produced and colored in Austria;
- Vegan leather from Italy.
All companies are small mostly family-run factories, free of child labor, and with focus on a socially responsible production.
Which colors are used to dye your VEGEA leather?
Only REACH compliant colors are used to dye the vegan leather.
What is the CO2 impact of one notebook?
What materials do you use for your products?
What is the difference between water and traditional PU?
With water-PU no chemical solvents are used in the process – we attempt to avoid chemicals in any way we can.
Are your products vegan?
YES, our products are all vegan!
Do you compensate your carbon footprint?
What means sustainability for you?
We approach sustainability via a holistic view and a Circular Economy mindset, by supporting the 6 R’s: Refuse, Rethink, Reduce, Repurpose, Recycle, and Recover. Read much more about our sustainability approach here.
What is the difference between traditional cotton and organic cotton?
Organic cotton is produced and certified to organic agricultural standards, where production is based on natural processes. This is healthier for soils, ecosystems, and people. There is no use of toxic chemicals or GMOs (genetically modified organisms), the water saving is 88% and energy saving is 62%. Basically, organic cotton is just better all around, for both the planet and people – you can go and read much more about it here.
Are all of your fossil materials, like plastic or polyester, for 100% recycled?
No, unfortunately our suppliers have not managed to offer recycled options for all our materials. Virgin fossil materials are still used for: stamping foil, water-based dispersion, and small amounts of vegan leather. You can read all the details here.
Why do you have 3 bookmarks?
We have done that to give you the flexibility of having different sections in your notebooks and giving you the ability to keep track of all of them.